Frequently Asked Questions
Are these supplements safe for nut allergy sufferers?

We take allergy status very seriously. None of our formulations includes nuts or nut oils. Our manufacturing plants have been certified as nut-free; they do not process peanuts or products thereof; nuts are not permitted into the premises. All cleaning procedures have been validated to eliminate cross-contamination between lines.

Please contact our pharmacists if we can help further.
How do I store the food supplements?

Capsules should be stored in their original packaging at room temperature (8-18℃), in a dark location away from any sources of humidity, such as the kettle, hob, fridge or bathroom. Always check the label for full instructions.
How do you decide what nutrients to include in a food supplement?

We use the highest standard of human clinical trials to optimise the strength and range of bio-actives, which demonstrate significant improvements in specific conditions. We then manufacture every batch of our supplements to these pharmaceutical standards. The soil, climatic, growing and harvesting conditions are fundamental to our quality standards, so our raw materials are carefully sourced; from India for our turmeric, Spain for our saffron, olive leaf and black garlic and Southern Italy for our bergamot fruit. Our Marine Magnesium is sourced from pure seawater from the Irish coast. Where possible, we always try to source ingredients locally.
How much of the supplement should I take?

Each food supplement has the directions printed on the label below the ingredients.
I have trouble swallowing capsules, can I open them?

Some of our food supplement capsules can be opened and added to drinks and food stuffs, they may even enhance the taste! However, others should not as they have a more bitter taste. Please call us to speak to one of our pharmacists to allow us to advise you individually.
Are your food supplements organic?

We’re committed to using the highest quality ingredients, and many of our products include organically grown or wild-harvested botanicals. While we don’t currently list any products as certified organic, organic sourcing and clinical evidence (in the form of human-based clinical trials) is our guiding principle of our ingredient selection process.
Is all your packaging environmentally friendly?

Yes! Our packaging is totally recyclable, both the glass jar and lid can be placed in roadside recycling. Our pouches are biodegradable and fully recyclable too.

Shipping & Delivery

UK Mainland Delivery

We will endeavour to ship all orders received by 14:00 the same day (Monday-Friday, excluding public holidays). Any orders received after this time will be shipped the following working day (Monday–Friday, excluding public holidays).

Standard delivery (via the Royal Mail*) can usually be expected within 2-4 working days. 

Standard Shipping:

  • Tracked service (Monday - Friday) for orders less than £25.00 | £4.95
  • Tracked service (Monday - Friday) for orders £25.00 and over | FREE

Premium Shipping (via DPD*):

  • Next Day Delivery (Monday - Friday) for orders less than £100 | £7.95
  • Next Day Delivery (Monday - Friday) for orders £100 and over | FREE 

UK Non-Mainland Shipping 

All orders shipped via our Standard Shipping option will aim to be delivered within 2-4 working days from dispatch. Monday-Friday. Please note that our Standard Shipping time is variable, and delays can be expected during particularly busy periods such as bank holidays.

Standard Shipping:

  • Tracked service (Monday - Friday) for orders less than £25.00 | £4.95
  • Tracked service (Monday - Friday) for orders £25.00 and over | FREE

Premium Shipping:

  • Next Day Delivery (Monday - Friday) for orders less than £100 | £7.95
  • Next Day Delivery (Monday - Friday) for orders £100 and over | FREE

*The Naked Pharmacy reserve the right to switch carrier without notice to customers, if deemed necessary by the business.

International Shipping

The Naked Pharmacy are happy to offer our international customers a tracked postage service, which we anticipate will be delivered within 5-14 working days.

Please note: your international order may be subject to import duties and taxes, which are calculated upon arrival at the destination country, for which you, as the customer, remain responsible to pay. Unfortunately, The Naked Pharmacy have no control over any import duties and taxes levied and are unable to determine the amount due.

  • International Tracked service for orders less than £200.00 in value | Cost calculated at checkout
  • International Tracked service for orders £200.00 and over in value | FREE SHIPPING

Whilst we endeavour to be able to provide a worldwide delivery service, currently there are some territories that we are unable to ship to due to the nature of our products. These include: Afghanistan, Bangladesh, Cambodia, China, India, Indonesia, Nigeria, Pakistan, Spain, Russia, Ukraine and New Zealand. Also, we are currently unable to ship Ashwadisiac for Women to Denmark.

Shipping to Canada is currently using Royal Mail international service, and the estimated time for delivery is 10-12 working days. 

Please note: shipping notifications will be received from Diamond Logistics, our fulfilment centre, advising when your parcel is en route.
The Naked Pharmacy - does this mean there are no synthetic additives in your products?

That's right! We have absolutely no synthetic additives in our products. Our supplements are 100% powered by foods plants.
What additives are used in the food supplements?

None! The Naked Pharmacy food supplements are 100% active ingredients and do not contain any non-nutritive substances, for example, fillers, flow agents, bulking agents, artificial colours and flavours.
What quality standards are your nutrients certified against?

The organic food supplements are certified organic by the Soil Association, which is the gold standard authority in organic certification. All the organic food supplements will have ‘organic’ in the product title and feature the Soil Association and EU Organic logos.
What testing do you carry out on your supplements?

We guarantee that each batch of each supplement is tested by one of our pharmacists to ensure that it contains the exact quantity of bioactive. This testing is done by High Performance Liquid Chromatography (HPLC), a pharmaceutical industry level of testing.
Which food supplements are for children?

Saffrosun for Children® is recommended for psychological support, to aid sleep and combat fatigue in children from 6 years up to 14 years. For all other supplements, please see individual product labels.
Are your food supplements tested for purity?

Yes. We test above and beyond UK legal requirements. All products are tested for contaminants, heavy metals and microbiology. The actives are also tested by HPLC to confirm the effective levels in every batch. This is high-performance liquid chromatography, which is a pharmaceutical industry-level analysis.
Can I take food supplements alongside medication?

Supplements from The Naked Pharmacy are safe to take alongside most prescribed medicines. However, before you commence a potential supplemental regimen, we recommend that you contact one of our pharmacists to discuss this fully.
Can the food supplements be used in pregnancy and lactation?

Our general advice is no, they can't. However, we would love to speak to you about this. Please call to speak to one of our pharmacists so we can tailor our advice to you individually.
Can I take all of my Naked Pharmacy Supplements together?

All of our supplements work alongside each other safely. We recommend that all but one of our supplements are taken with or after food each morning.
Are your products made here in the UK?

Yes, we are proud that all of our supplements are manufactured in the UK.
How do I know if the food supplement contains allergens such as gluten, dairy or nuts?

By law, the allergens gluten, nuts, soy, dairy, fish and shellfish must be highlighted in bold typeface on the ingredients list if they are in the food supplement. Our supplements are free from all synthetic vitamins and minerals, artificial colours, flavours, preservatives, wheat, fish, egg, dairy, lactose and gluten-containing ingredients. Suitable for vegans and vegetarians.

Still have questions? We're here to help!

Contact Support