Terms and Conditions
This page, together with our Data Privacy and Cookies Policy, tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. By ordering any of our Products, you agree to be bound by these Terms.
Information about us
We are The Naked Pharmacy. We operate the website www.thenakedpharmacy.com. We are a company registered in England and Wales under company number 08105986 and with our registered office at The Naked Pharmacy, Surrey Technology Centre, Surrey Research Park, 40 Occam Road, Guildford, Surrey, GU2 7YG. Our main trading address for customer services and returns is The Naked Pharmacy, Surrey Technology Centre, Surrey Research Park, 40 Occam Road, Guildford, Surrey, GU2 7YG. Our VAT number is 239950864.
To contact us, please see our Contact page. You can email us at firstname.lastname@example.org .
This is the User Agreement for The Naked Pharmacy an online shopping facility operating through www.thenakedpharmacy.com
Terms & Conditions
The Contract between us: We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
Only adults (that is, those aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify DO NOT use this site . By ordering on this website you are making a statement, upon which we are entitled to rely, that you are aged 18 years or older and capable of forming a legally binding contract.
The prices payable for goods that you order are as set out in our website. Prices may be changed at any time. Prices shown include VAT at the prevailing rate.
You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. If given a choice, please choose a delivery service product that gives appropriate levels of insurance for the goods you order, in order to recompense yourself in the event of loss after dispatch.
Right for you to cancel your contract
You have a legal right as a consumer to cancel a contract under the Consumer Protection Regulations 2000. You may cancel your contract with us for the goods you order at any time up to the end of the 14th day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk within 14 days of notifying us. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk within 14 days.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 14 days of the goods in question being returned by you and received by us in the condition (including the packaging) they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Faulty products will be refunded in full including delivery charges and reasonable costs you incur in returning the product(s); we ask that you do not dispose of any faulty goods unless instructed to do so, in writing, by ourselves. We will refund via the original payment method. You have legal rights in relation to faulty products. These legal rights are not affected by this returns policy.
Subscription Cancellation Policy
If you need to make any changes to your subscription then please log into your Naked Pharmacy account to amend deliveries, change items and update your details at any time.
Subscription orders ship automatically and so require notice to cancel. You may edit or cancel orders up to our cut-off time, which is 12pm GMT (Monday to Friday) three working days before your order is dispatched. Once a subscription has been triggered it will be processed immediately for dispatch. If your order has already been dispatched, then we will be unable to cancel the delivery or issue a refund.
Cancellation by us
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area; or
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 14 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Procedure for damaged or incorrect items: If you receive a broken, damaged or incorrect item, e-mail us as soon as possible after the delivery with your order number, a description of the broken item/s and a digital photo of the damage. Upon receipt of your e-mail we will process your claim as soon as possible and you should expect to receive your replacement/refund within 14 days.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless we receive an email from you detailing the problem.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at our contact address of the problem within 37 days of the date on which you ordered the goods.
If you notify a problem to us under this condition within 30 days, our only obligation will be, at your option:
To make good any shortage or non-delivery.
To replace any goods that are damaged or defective; or
To refund to you the amount paid by you for the goods in question in whatever way we choose.
If you contact us after 30 days we will replace the product in accordance with the terms of the Consumer Rights Act 2015
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at email@example.com and all notices from us to you will be displayed on our website from time to time.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude or liability to you) the enforceability of any other part of these conditions will not be affected.
Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors. All liability, howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you may have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
The Naked Pharmacy and all its product names are trademarked. All other trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by The Naked Pharmacy in respect of the use of any such brand names, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.
Last updated: 30/06/2022